Erik Miller

Orchestrated Covid-19 incident response team which included 80 + testing sites throughout 5 counties in New Jersey. Formalized patient testing result lifecycle business processes including pop-up test site development, sample delivery, sample testing and result delivery to patient and corresponded doctors for that region

❖ Collaborated with cross functionally with lab directors, health director of east orange, and regional doctor for each location.

❖ Documented and gathered total sample intakes, positives, negatives, inconclusive, retests, daily per collection site.

Controlled multiple design projects at once while guiding the creative team, creating timelines, overseeing design direction. Ensuring all deadlines are met, confirming business partners are satisfied with the results, and troubleshooting any issues that may arise during the duration of the project. 

❖ Developed and managed the timeline, budget, and the overall day to day production steps, including coordination between cross-functional teams, both domestic and overseas.

❖ Spearheaded the development of an internal and client-facing Content Management System.

❖ Provided a platform to create the marketing materials within a framework and process that replaced the current standard with a templated approach, alleviating in-house engineering efforts.

❖ Liaised with department leadership, design, develop, and provided oversight to the firm’s social media presence and digital marketing.

Chaired multiple projects with a focus on Sales to DevOps processes procedure from introduction to the client through the project life cycle. Facilitated discussions and consensus among various project stakeholders, including analysts, programmers, customers, and other departments. 

❖ Executed all service channels, including data stack layering, data security, conversion rate optimization, paid media, and UX/UI improvements for high-end e-commerce retailers.

❖ Managed client communications, status/goal tracking, cross-functional communication efforts, internal resource management, and data privacy

Pioneered cross-organizational boards, committees, working groups, teams, or other integrated groups addressing IT Programs and projects. Identified and tracked project risks and takes action to mitigate, close, or avoid risks. Performed analysis of log files from a variety of sources (e.g., individual host logs, network traffic logs, firewall logs, and intrusion detection system [IDS] logs) to identify possible threats to network security. 

❖ Created discovery documentation, including functional specifications, requirements, user stories, and wireframes.

❖ Chaired multiple projects through life cycle including iOS App relaunch, RnR Amateur Boxing League, Online Store rebuild, OneBite iOS app, Affiliate Platform, Kite Charger, Strategic Website redesign, and Subscription Service.

Led team of engineers to create the packages of support functions required to build and maintain our channels across a multitude of digital platforms. Applied agile business process for projects Story Point Burndown, Task Kanban Boards, and Velocity. Systematized and interpreted customer experience data and statistics to drive product decisions.

❖ Served as the primary liaison for the Chairman of Finance Department, responsible for administrative data for fiscal matters, purchasing, personnel, international visas, course scheduling, event planning, and confidential support for over 50+ faculty/staff and 200+ Ph.D./Masters students.

❖ Provisioned hardware imaging, user account provisioning, and deployment support models for enterprise applications enabling SLA definition, rapid issue triage, and resolution as well as an informed development path for continuous delivery of maintenance and enhancement efforts.

❖ Evaluated cyber defense incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerabilities.

Showcased internal and third-party vendor resources, adjusting staffing and expense outlays to meet cost and maintain a budget for $650K-1MM projects. Configured network infrastructure, security protocol, and enterprise POS platform, including retail peripherals and end-user training ahead of 5 new store openings and 20+ conversions across the US and Canada. 

❖ Performed analysis of logs from various security controls, including firewall, proxy, host intrusion prevention systems, endpoint security, application, and system records, to identify possible threats to NMGF’s network security. 

❖ Pioneered the company through the transition from several legacy POS platforms to a new enterprise standard, enabling the business to take advantage of perpetual inventory, on-line and in-store procurement, forward replenishment, and EDI vendor management. 

❖ Engaged in incident response to mitigate, circumvent, and prevent attacker objectives.

Ensured all project team members receive proper training, care, and access to the tools, equipment, and materials necessary to complete the project and task requirements. Recommended technical requests and suggestions based on operational analysis of the environment. 

❖ Championed continuous hardware and software delivery while rolling out over 30+ enhancements, security patches, and updated configurations for installed user base of 1,000+ local associates and over 8,000 international users. 

❖ Monitored the Cyber Security Mailbox triaging and remediating user reported suspicious emails, answering cybersecurity-related requests, and routing non-malicious requests to the appropriate teams.